Support

For questions or problems, email contact@stack-works.dev. Include your iPhone/iPad model, iOS version and what happened. Do not attach clients’ personal information or photos to your email.

Frequently asked questions

Can I transfer data to a new device?

Sign in to iCloud with the same Apple Account and install Karte-cho on the new device to synchronize from iCloud. As a precaution, we recommend exporting a backup file including photos from Settings > Data & backup > Backup.

How do I restore a backup?

In Settings > Data & backup > Restore backup, choose an exported .kartecho file or an automatic backup on the device. The state before restoration is also kept in an automatic backup.

How do I move from another app or spreadsheet?

Export your client list or visit history as CSV, then open Clients > + > Import CSV. Column mappings are inferred from headings. Shift_JIS CSV is supported too.

How do I share with staff?

On the salon owner’s device with Pro, send an invitation from Settings > Share with staff. Staff can join by installing Karte-cho and opening the invitation; they do not need to purchase it on their devices. Both devices must be signed in to iCloud.

Why are my photos missing from Photos?

For client privacy, photos stay only inside Karte-cho and are not saved to Photos. To give a photo to a client, open it and use Share.

How do I turn off the Face ID lock?

Change it in Settings > Lock & privacy.

How do I restore my Pro purchase?

Tap Settings > Karte-cho Pro > Restore purchases. You must be signed in with the same Apple Account used for the purchase.

How do I view the sample data?

Open the demo from the first-launch screen or Settings > Try sample data to see 30 fictional clients. The sample is not saved and does not mix with your own data.